Introduction

YOU AGREE TO READ CAREFULLY AND TO ACCEPT THESE TERMS OF USE BEFORE USING THIS CONSUMER RIGHTS WEBSITE. YOUR USE OF THE CONSUMER RIGHTS WEBSITE INDICATES YOUR ACKNOWLEDGEMENT AND ACCEPTANCE OF THESE TERMS OF USE.

In these Terms of Use “Dubai DET”, “We”, “we”, “our” or “us” means Department of Economy and Tourism and its group entities.

Your access to and use of the Consumer Rights Website (the "Site") is subject to the following terms and conditions, as well as the laws of Dubai and, where applicable, the federal laws of the United Arab Emirates. Your access to the Site is in consideration for your agreement to these Terms of Use, whether or not you are a registered user. By accessing, browsing, and using the Site, you accept, without limitation or qualification, these Terms of Use.

Dubai DET maintains the right to modify these Terms of Use and may do so by posting notice of such modifications on this page. Any modification is effective immediately upon posting, unless otherwise stated. Your continued use of the Site following the posting of any modification signifies your acceptance of such modification. You should periodically visit this page to review the current Terms of Use.

Indemnity

We will not be liable for damage or loss of any kind that may arise from or in connection with your use of the Site. Furthermore, you agree to defend, indemnify, and hold harmless Dubai DET and all of its employees and agents from any and all liabilities incurred in connection with any claim arising from any breach by you of these Terms of Use, including reasonable attorneys' fees and costs. You agree to cooperate fully in the defence of any such claim. Dubai DET reserves the right to assume, at its own expense, the exclusive defence and control of any matter otherwise subject to indemnification by you. You agree not to settle any matter without the written consent of Dubai DET.

Conduct

You agree to access and use the Site only for lawful purposes. You are solely responsible for the knowledge of and adherence to any and all laws, statutes, rules and regulations pertaining to your use of the Site. By accessing the Site, you agree that you will not:

Use the Site to commit a criminal offence or to encourage others to engage in any conduct which would constitute a criminal offence or give rise to civil liability;
Post or transmit any discriminatory, libellous, harassing, defamatory, obscene, pornographic, or otherwise unlawful content;
Use the Site to impersonate other parties or entities;
Use the Site to upload any content that contains a software virus, "Trojan Horse" or any other computer code, files, or programs that may alter, damage, or interrupt the functionality of the Site or the hardware or software of any other person who accesses the Site;
Upload, post, email, or otherwise transmit any materials that you do not have a right to transmit under any law or under a contractual relationship;
Alter, damage, or delete any content posted on the site;
Disrupt the normal flow of communication in any way;
Claim a relationship with or represent any business, association, or other organisation with which you are not authorised to claim such a relationship or represent;
Post or transmit any unsolicited advertising, promotional materials, or other forms of solicitation;
Post any material that infringes upon or violates the intellectual property rights of another; or
Collect or store personal information about others.

Termination of use

Dubai DET may, in its sole discretion, terminate or suspend your access to and use of this Site without notice and for any reason, including for violation of these Terms of Use or for other conduct which Dubai DET, in its sole discretion, believes is unlawful or harmful to others. In the event of termination, you will no longer be authorised to access the Site, and Dubai DET will use any means possible to enforce this termination.

Disclaimer of warranty

You expressly understand and agree that your use of the Site, or any material available through this Site, is at your own risk. We do not warrant that the Site will be uninterrupted, problem-free, free of omissions, bugs or viruses, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Site. The content and function of the Site are provided to you "as is," without warranties of any kind, either express or implied, including, but not limited to, warranties of title, merchantability, or fitness for a particular purpose or use. Although we make efforts to keep the Site up to date, we do not provide any guarantees, conditions or warranties that the information available on the Site and via links is complete, accurate, current.

These Terms of Use were updated in January 2025.

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